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VWOA AMENITY RULES

CLICK HERE to view the Pool Rules revised - June 17, 2021!

CLICK HERE to view the Sports Park Rules revised - August, 2021!

VENDOR EVENTS FOR 2022

MARKET DAY – JULY 9, 2022

Market Day July 9, 2022

2022 POOL SCHEDULE

FOLLOW US

ASSESSMENTS

BILLING AND COLLECTION POLICY  PLUS ASSESSMENTS COUPONS

  • CLICK HERE  for Billing and Collection Policy effective November 20, 2018
  • CLICK HERE for VWOA Schedule of Billing Procedures effective March 1, 2021
  • CLICK HERE to download and print the 2022 Assessment Coupons

ASSESSMENT RATES

The assessments for 2022 are $396.00 for the year or $99.00 quarterly.  If you pay quarterly, please remember the due dates are as follows:

Quarter Due Date Finance Charge Applied
1 January 1 January 30
2 April 1 April 30
3 July 1 July 30
4 October 1 October 30

NOTE:  Finance charges are applied on past due assessments.

IMPORTANT:  All residents 12 and older must have a current VWOA RFID card in order to access the pool and park and attend VWOA events.

HOW TO PAY  YOUR ASSESSMENTS

  • Effective August 1, 2016, you have the option to pay your assessments online once you register for your account at www.spectrumam.com.   If you choose to pay your assessments via the www.spectrumam.com website, please note the following fees:
    • 3.5% convenience fee when paying with a credit or debit card.
    • $1.99 fee when paying by e-check.
    • However, credit/debit card payments in the office will be processed through the www.spectrumam.com website and assessed the above-mentioned fee.
  • NOTE:
    • The above fees do not go to Spectrum Association Management or VWOA; they are the merchant vendor’s fees.
    • To use your credit card you must register your account on www.spectrumam.com.

HOW TO AVOID THESE FEES

  • You can still come into the office and pay your assessments in cash, or a check/money order without incurring a fee.

WHERE TO MAIL YOUR PAYMENTS

  • If you prefer to mail your payment, please send your check or money order payable to “The Villages of Westcreek Owners Association” and mail it to:
Spectrum Association Management 
P.O. Box 299008
Lewisville, TX  75029
or
The Villages of Westcreek Owners Association
12395 Military Drive West
San Antonio, Texas 78253
  • Make sure you include your Spectrum Account Number on your check/money order.
  • If you have multiple addresses please note them on your payment stub and/or check.

PAYMENT PLANS

If you have any questions about what you owe, please contact us and we will be happy to discuss those charges with you.  If there are extenuating circumstances that have led to you not being able to pay your association dues or if you need a little extra time you may consider requesting a payment plan.

Homeowners can apply for a payment plan via the Spectrum Association Management website at www.spectrumam.com.  You will need to click on “Pay Bill”, then click on “Request a Payment Plan”.   Here you will enter all required information and will receive a payment plan agreement within 3-5 business days.  Spectrum requires a signature of the payment plan within 5 business days in order to activate the agreement.

Should you have additional questions please feel free to give us a call at 210-494-0659.

CONTACT US

OFFICE ADDRESS:

12395 Military Drive West
San Antonio, TX 78253
Phone: 210-679-8761
Fax: 210-679-0040

AFTER-HOUR EMERGENCY CONTACT NUMBER:

210-494-0659.

FIRE AND LIFE EMERGENCY:

Call 911 first then the after-hours Emergency Contact Number.

CONTACT US BY EMAIL:

OFFICE HOURS

Monday thru Friday: Hours 9:00 AM – 6:00 PM

2nd Saturday of the month: Hours:  9:00 AM – 1:00 PM

Reminder:  The VWOA office is closed on the 3rd Friday of the month (July 15th) from 11:00 a.m.-12:00 p.m. for staff training.

July 4th The VWOA office will be closed Monday, July 4th.

SPORTS PARK HOURS

DAILY: 8:00 am till 10:00 pm