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FALL FESTIVAL 2021 Update

SPECTRUM COVID-19 COMMUNITY RESOURCES

COMMUNITY CENTER POOL SCHEDULE – 2021

VWOA POOL RULES

CLICK HERE to view the Pool Rules revised on June 17, 2021!

PRIVATE PARTIES RESERVATION BEGIN MAY 15, 2021!

FACILITY RENTAL CONTRACTS AND INFORMATION

FOLLOW US

ASSESSMENTS

BILLING AND COLLECTION POLICY  PLUS ASSESSMENTS COUPONS

  • CLICK HERE  for Billing and Collection Policy effective November 20, 2018
  • CLICK HERE for VWOA Schedule of Billing Procedures effective March 1, 2021
  • CLICK HERE to download and print the 2021 Assessment Coupons

ASSESSMENT RATES

The assessments for 2021 are $396.00 for the year or $99.00 quarterly.  If you pay quarterly, please remember the due dates are as follows:

Quarter Due Date Finance Charge Applied
1 January 1 January 29
2 April 1 April 29
3 July 1 July 29
4 October 1 October 29

NOTE:  Finance charges are applied on past due assessments.

IMPORTANT:  All residents 12 and older must have a current VWOA RFID card in order to access the pool and park and attend VWOA events.

HOW TO PAY  YOUR ASSESSMENTS

  • Effective August 1, 2016, you have the option to pay your assessments online once you register for your account at www.spectrumam.com.   If you choose to pay your assessments via the www.spectrumam.com website, please note the following fees:
    • 3.5% convenience fee when paying with a credit or debit card.
    • $1.99 fee when paying by e-check.
    • However, credit/debit card payments in the office will be processed through the www.spectrumam.com website and assessed the above-mentioned fee.
  • NOTE:
    • The above fees do not go to Spectrum Association Management or VWOA; they are the merchant vendor’s fees.
    • To use your credit card you must register your account on www.spectrumam.com.

HOW TO AVOID THESE FEES

  • You can still come into the office and pay your assessments in cash, or a check/money order without incurring a fee.

WHERE TO MAIL YOUR PAYMENTS

  • If you prefer to mail your payment, please send your check or money order payable to “The Villages of Westcreek Owners Association” and mail it to:
Spectrum Association Management 
P.O. Box 299008
Lewisville, TX  75029
or
The Villages of Westcreek Owners Association
12395 Military Drive West
San Antonio, Texas 78253
  • Make sure you include your Spectrum Account Number on your check/money order.
  • If you have multiple addresses please note them on your payment stub and/or check.

PAYMENT PLANS

If you have any questions about what you owe, please contact us and we will be happy to discuss those charges with you.  If there are extenuating circumstances that have led to you not being able to pay your association dues or if you need a little extra time you may consider requesting a payment plan.

Homeowners can apply for a payment plan via the Spectrum Association Management website at www.spectrumam.com.  You will need to click on “Pay Bill”, then click on “Request a Payment Plan”.   Here you will enter all required information and will receive a payment plan agreement within 3-5 business days.  Spectrum requires a signature of the payment plan within 5 business days in order to activate the agreement.

Should you have additional questions please feel free to give us a call at 210-494-0659.

CONTACT US

OFFICE ADDRESS:

12395 Military Drive West
San Antonio, TX 78253
Phone: 210-679-8761
Fax: 210-679-0040

AFTER-HOUR EMERGENCY CONTACT NUMBER:

210-494-0659.

FIRE AND LIFE EMERGENCY:

Call 911 first then the after-hours Emergency Contact Number.

CONTACT US BY EMAIL:

OFFICE HOURS

Monday thru Friday: Hours 9:00 AM – 6:00 PM

2nd Saturday of the month: Hours:  9:00 AM – 1:00 PM

Reminder:  The VWOA office is closed on the 3rd Friday of the month from 11:00 a.m.-12:00 p.m. for staff training.

Holiday Closure:  The office will be closed, Monday, October 11, 2021, in observance of the Columbus Day Holiday. Normal office hours will resume on Tuesday, October 12, 2021.

COVID 19 PRECAUTIONS WHEN VISITING THE VWOA OFFICE

Please note the following when visiting the VWOA Office:

SOCIAL DISTANCING

Stay at least 6 feet (about 2 arm lengths) from other people.

Social distancing also called “physical distancing,” means keeping space between yourself and other people.

To practice social or physical distancing:

  • Tape Markings will be set up outside of the VWOA office for Social Distancing.
  • Do not gather in groups.

 

FACE MASKS RECOMMENDED

    Please cover your mouth and nose with a cloth face covering when entering the VWOA building.

    Cloth face coverings should NOT be placed on children under age 2, anyone who has trouble breathing, or is unconscious, incapacitated, or otherwise unable to remove the mask without assistance.

    Keep at least 6 feet between yourself and others, even when you wear a face covering.